• Home
  • Projects
  • Books
  • About
  • Shop
  • Resume
  • More
    • Home
    • Projects
    • Books
    • About
    • Shop
    • Resume
  • Home
  • Projects
  • Books
  • About
  • Shop
  • Resume
Briana Chen

Negotium

Developing a mobile app to empower women

Overview

I worked with a team of designers, developers, and researchers to develop a mobile application that aimed to equip women with negotiation skills. I served as the content lead—writing the bulk of the lessons that would be on-screen—and the user testing lead, who is in charge of planning and coordinating thinkaloud sessions with participants to extract meaningful design insights.


Negotium is an interactive mobile application for training negotiation skills. Research shows that women negotiate less often than men, therefore perpetuating inequality in the workplace (i.e. the gender wage gap). By teaching and providing scalable access to training tools that will empower women to advocate on behalf of themselves, Negotium hopes to make strides toward greater gender equality.

Negotium is a project that incorporates sound research from the Program for Research and Outreach on Gender Equity in Society (PROGRESS), an organization at Carnegie Mellon University that employs targeted programs to educate women and girls about the gender equity issue and teach them to negotiate effectively.


During my time on the team, we went from 0 lesson modules to 10+ (total content created was well over 100,000 words!), 30+ design iterations, new features such as streaks and gamification, and a beta app launch. This project is still ongoing, and I'm excited to see it launch in the near future.

ROLE

Content Lead, User Testing Lead


COMPANY

Carnegie Mellon University HCII, in collaboration with The Program for Research and Outreach on Gender Equity in Society (PROGRESS)


TIMELINE

Aug 2021 - Present


SKILLS

User Research

User Testing & Thinkalouds

Copy Writing & Editing

Mobile Application Development

Figma, Google Suite, Trello

Problem

The majority of the research on women and negotiation had already been done, thanks to a previous team of researchers. However, now there was a single, enormous document with bullet points and links that required a translation into bite-sized lessons for the app.

Solution

Starting from a separate content spreadsheet, write shorter lessons/modules that cover the research in a user-friendly way. Continually test and iterate on real-world participants to ensure the best experience when loaded onto the design interface.

Goals

  • Content Creation: Have lessons & modules that the design team can implement into the app itself
  • User Testing: Invite input from actual users and iterate to create and refine the MVP
  • New Features: Ideate and write content for more interaction, such as gamification, streaks, and quizzes

Tactics

Content Creation

Content Creation

Content Creation

Our team met multiple times a week in the form of design sprints to gain feedback and iterate on content. I met separately with stakeholders on the design team and the project manager as well to more efficiently create lessons that would fit into the word limits/app vision.

User Testing

Content Creation

Content Creation

In Fall 2022, I took the helm on user testing, using the Carnegie Mellon University SONA Research Participation Program to recruit participants for thinkalouds. With multiple sessions under our belt, the team used affinity diagramming and interpretation sessions to identify and squash areas of user frustration.

New Features

Content Creation

New Features

Our team ideated around how to make the app more interactive through FigJam and regular meetings. We tested and went through multiple iterations of achievements, a log with term definitions, quizzes, and a multi-step feedback scenario. Lots of ideas were created, some were discarded, and some were refined.

It was simple and basic enough and really easy to understand. I like how you put statistics in there also.


User Test Participant

Results & Key Learnings

  • 10+ modules/lessons created, with 10,000+ words of content written
  • 30+ full design iterations
  • 10 thinkaloud sessions conducted
  • Launch of a beta app

  1. Design is a cyclical, highly collaborative process. This was my first time working on an actual design/research team (and inspired me to pursue a double-major in HCI). I found out quickly just how many iterations were in the design process, as well as how cross-functional it was.
  2. User testing is key to meaningful insights. Our thinkaloud and interpretation sessions were crucial to help us identify  feature opportunities and squash bugs.
  3. There's always more research to do. Even with the summer team's existing research, I had to perform some myself, whether that was experiential or at the desk. There's always more facts and figures to incorporate, especially into an app as powerful as Negotium.

I like the overall purpose: improving negotiation and steps to improve + case studies to practice. More case studies and practice would be helpful!


User Test Participant

Next Steps

Based on what we've accomplished this past semester, we hope to:


  1. Improve the new multi-step scenarios and quiz feedback
  2. Incorporate gamification elements such as achievements and flight log
  3. User test new features & improve upon launch website des


Negotium is an ongoing project. The best is yet to come.


Copyright © 2024 Briana Chen - All Rights Reserved.

  • Contact

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept